The advisors, consultants, and knowledgebases used by the Benefits Hotline are diligent and professional. However, the subject matter is very complicated, fast changing, and often open to interpretation. No matter how hard we try, we will make mistakes and there will be misunderstandings. There are no circumstances upon which the operators, agents, consultants, or clients of the Benefits Hotline will be legally liable for providing untimely, inaccurate or incorrect advice or information. If you do not accept our usage terms, you must not use our service. You might consider the Citizens Advice Bureau or the Government sponsored Benefits Agency as an alternative.